Due to the handcrafted nature of our products, the delivery lead-time will be confirmed when placing your order.
Our shipping partner DHL handle UK and International deliveries. All shipments are fully insured.
Formed Concrete Basins ships worldwide. Any customs or import duties are charged once the parcel reaches its destination country. We can estimate what these costs will be, at the time of your order. However, as customs policies and import duties and charges vary greatly between countries, we suggest that you contact your local customs office for current charges to avoid any unexpected costs.
Damages & Shortages
Any visible shipping damage or shortage present upon delivery must be noted by purchaser or its agent at the time of delivery.
All claims for damage or shortage must be reported to our Customer Services department by email to firstname.lastname@example.org within 12 hours of delivery. After this, Formed Concrete Basins cannot assume any responsibility for shipping damage or shortage.
Formed Concrete Basins are not liable for indirect, special or consequential damages or lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.
We are committed to making sure that you are satisfied with your experience with Formed Concrete Basins. If you have any questions or concerns about your purchase for any reason please contact our Customer Services team at email@example.com.
The basin(s) are made to order and cannot be returned unless damaged.
If you need to return your order, please note the following guidelines:
If you purchased your product via one of our stockists please contact them directly regarding returns as they will have their own returns policy.
Shipping costs are non-refundable.